Complete legal framework of VOCALIS AI — publisher, hosting, intellectual property, GDPR, cookies, Terms of Use and Terms of Sale. Operated by VAULT 369 LTD (UK Company No. 16952492).
The platform reachable at vocalis-ai.org, together with the VOCALIS AI SaaS application, is operated and made available by the legal entity identified below.
VAULT 369 LTD — private limited company incorporated in the United Kingdom
Companies House registration: 16952492
VAT identifier: GB 461 8732 29
Statutory seat (UK): 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Working office (CH): Avenue Ritz 15, 1950 Sion, Switzerland
General enquiries: contact@vocalis.pro
The sign “VOCALIS AI™” is a trademark held by VAULT 369 LTD, which runs several online properties including vocalis-ai.org as well as vocalis.pro. Copying, redistributing or exploiting the mark in any form without a signed licence is forbidden.
The person holding editorial responsibility for this website is Laurent Duplat, who represents VAULT 369 LTD in his legal capacity as director.
Requests tied to editorial matters — press enquiries, right-of-reply, factual corrections — can be addressed either through postal mail to the UK statutory seat, or electronically at contact@vocalis.pro.
Hosting of the static layer of vocalis-ai.org is delegated to a US-based cloud provider:
Vercel Inc.
440 N Barranca Ave #4133, Covina, California 91723, United States
Provider portal: vercel.com
Edge distribution, TLS termination and protection against volumetric attacks are handled by Cloudflare, Inc. (global CDN, WAF, anti-DDoS layer). By contrast, every application component that touches customer production data within the VOCALIS AI back-office runs on EU-only compute regions (Frankfurt, Germany — Paris, France), consistent with the cross-border transfer rules we committed to under the GDPR.
Every creative asset published on vocalis-ai.org — copy, illustrations, marks, audio-visual material, site architecture, back-end code, curated knowledge bases, prompt libraries, proprietary fine-tuning datasets and voice-agent configurations — belongs to VAULT 369 LTD or to third parties having authorised its use. These assets are shielded by UK, French and international IP frameworks.
The wordmark VOCALIS AI™, along with the VOCALIS logotype and its companion visual system, are registered trademarks of VAULT 369 LTD. Reproducing, displaying, modifying, publishing or repurposing any of these — fully or partially — requires prior written approval; absent such approval, use is prohibited.
Merely browsing the website does not transfer any ownership right to the visitor. Access is limited to a personal, private, non-commercial consultation licence. Any deviation exposes the infringer to civil remedies as well as criminal penalties under applicable statutes.
Under Article 4(7) GDPR, VAULT 369 LTD is the data controller for personal information gathered through this website and the VOCALIS AI platform. Data-protection enquiries, including contact with the DPO, go to contact@vocalis.pro.
Personal data is handled by VAULT 369 LTD internally and by a short list of sub-processors, each bound by a written Data Processing Agreement: Vercel for web hosting, Cloudflare for CDN and edge security, Stripe for payment processing, Formspree for form capture, and OpenAI together with Anthropic for the generative-AI components that power the voice agents. Where any transfer reaches outside the European Economic Area, it is backed by the European Commission’s Standard Contractual Clauses (SCCs).
Articles 15 to 22 of the Regulation grant data subjects the rights of access, rectification, erasure, restriction, objection, data portability, withdrawal of consent, and the ability to leave post-mortem instructions. To exercise any of them, write to contact@vocalis.pro enclosing proof of identity.
Where a dispute with us cannot be resolved directly, data subjects may escalate to the relevant supervisory authority:
A register of processing activities, required by Art. 30 GDPR, is maintained internally and can be disclosed to a supervisory authority upon a reasoned request.
Entering and using vocalis-ai.org is considered unconditional acceptance of the clauses that follow.
The site is intended to be reachable around the clock; nevertheless, technical incidents, scheduled maintenance, force majeure events and required operational interventions may cause temporary outages. VAULT 369 LTD shall bear no liability for such unavailability.
Visitors agree to refrain from: unlawful activity or activity contrary to these conditions; actions aimed at disrupting the service; probing or accessing protected areas; and any unauthorised data-harvesting of site content.
Material sent to us through the website forms stays the property of its author. By submitting it, the user grants VAULT 369 LTD a narrow, purpose-limited licence solely to handle the request at hand.
Links pointing to external websites may appear throughout the pages. Those destinations fall outside our editorial reach, and we accept no responsibility for what they display.
The following clauses form the commercial framework between VAULT 369 LTD and its business customers subscribing to the VOCALIS AI SaaS offering.
VAULT 369 LTD markets a SaaS suite that bundles AI voice agents, conversational chatbots, Lead AI (lead generation and qualification), and virtual switchboards. Every engagement is tailored: the actual terms, deliverables and scope are recorded in the quotation and in the signed service contract binding both parties.
Services are delivered by VAULT 369 LTD, UK Limited Company No. 16952492, VAT GB 461 8732 29. Full address details appear in Section 1 above (“Site operator”).
The definitive scope — integrations enabled, number of agents provisioned, feature flags — is codified inside the service contract signed between the parties.
Every subscription starts with a discovery call, a needs-assessment audit, and the delivery of a nominative quotation. Each quotation remains valid 30 days after its issue date. When the Client returns the quotation and/or contract signed (electronic or wet signature), the order becomes firm and the present commercial terms are deemed accepted without reservation.
Acceptable payment channels include card payments via Stripe, SEPA direct debit inside the euro zone, and wire transfer. Billing cadence — monthly, quarterly or annual — is recorded in the contract, together with the due dates. When a payment is overdue and a formal notice remains unaddressed, late-payment penalties accrue in accordance with the applicable legal framework.
Contract duration is negotiated on a per-customer basis: either a rolling subscription or a bounded project engagement. Unless the contract says otherwise, at term the engagement renews tacitly for successive periods of equal length; each party may exit by observing the notice period set out in writing.
VAULT 369 LTD targets 99.5% monthly uptime on the application layer, excluding planned maintenance windows which are communicated at least 48 hours in advance. Automated VOCALIS AI assistance runs 24/7, while human support is reachable on working days between 09:00 and 18:00 Paris time. SLA breach remedies, including any service credits, are documented inside the service contract.
Either side may bring the contract to a close under the conditions it specifies (notice period, written form, grounds). Following termination, and on written demand submitted within 30 days from the end date, the Client receives an export of its data in open formats (CSV, JSON). Beyond that window, data is purged irreversibly, save for information we are legally required to keep.
Anything the Client feeds into — or that is produced on its behalf by — the VOCALIS AI platform (business-specific training material, call archives, transcripts, agent configurations) remains the Client’s exclusive property. With respect to personal data within that scope, VAULT 369 LTD acts strictly as a processor in the meaning of Art. 4(8) GDPR.
Both parties commit to keeping confidential any non-public information shared in the context of the contract, for the whole contractual duration and for a further 5 years once the contract ends. Should the Client need it, a standalone Non-Disclosure Agreement can be executed in addition.
Services are delivered on a best-endeavours basis. VAULT 369 LTD cannot warrant the complete absence of glitches, downtime or imperfection inherent to generative-AI technology. The overall liability of VAULT 369 LTD is confined to direct, demonstrated damages and ring-fenced at the aggregate amount actually paid by the Client over the 12 months preceding the triggering incident. Indirect losses — missed profit, lost customers, erased data — are excluded from any claim.
Neither party is answerable for breaches caused by force-majeure events as qualified by the competent case law: natural disasters, armed conflict, large-scale cyber-terrorism, binding governmental decisions, and widespread outages of a critical cloud sub-processor.
Every commercial contract is accompanied automatically by a Data Processing Agreement (DPA). That annex clarifies the allocation of roles between controller (the Client) and processor (VAULT 369 LTD), the documented processing instructions, the technical and organisational measures (TOMs) we implement, the processing locations, and the onboarding procedure for any downstream sub-processor.
While VAULT 369 LTD invests reasonable effort to keep the content of vocalis-ai.org accurate and current, it issues no warranty against possible omissions, inaccuracies or lapses in updating. Relying on any information published here is done entirely at the visitor’s own risk.
Likewise, we cannot be held answerable for harm caused by third-party fraudulent intrusion that may alter content or cause data loss, nor for damages stemming from a Client’s improper use of the services (breach of contract, unlawful purpose, misuse, etc.).
Any indemnification remains in every case subject to the ceilings set in clause 8.11 above.
Because VAULT 369 LTD is incorporated in England & Wales, this legal notice, the usage conditions and the commercial terms are by default governed by English law. Should a dispute arise, the courts sitting in London (United Kingdom) have exclusive jurisdiction.
As a carve-out, business Clients whose registered seat is in Switzerland may, when this is expressly recorded in the signed contract, opt for Swiss law; in that case the venue becomes the courts of Sion (Valais, CH).
Before initiating any judicial proceedings, the parties shall, for a minimum period of 30 days counted from written notification of the dispute, attempt to reach an amicable resolution.